At Kingschic, we are committed to ensuring complete customer satisfaction. Our Return and Refund Policy is designed to make your dining experience with us seamless and worry-free. Please review the following guidelines regarding our refund processes and service standards.
Our commitment to quality means we take your feedback seriously. If any aspect of your meal doesn't meet your expectations, we want to know immediately.
For dine-in experiences, please notify our staff within 30 minutes of receiving your order.
Delivery order concerns should be reported within 1 hour of receipt.
A dedicated manager will personally evaluate and resolve your concerns promptly.
We process refunds in these situations:
✓ Incorrect items in your order compared to what you ordered
✓ Quality issues reported within our specified timeframes
✓ Cancellations prior to food preparation
✓ When we're unable to fulfill your order due to item availability
✓ Delivery delays exceeding our 60-minute promise
If you are eligible for a refund, the amount will be credited to the following method of payments:
💵 Cash payments: Immediate on-site refund
💳 Credit/Debit Cards: 5-7 business days processing
🌐 Online/UPI transfers: 3-5 business days
📱 Digital Wallets: 24-48 hours processing
Please note that refunds are not available for:
❌ Personal taste preferences (when food meets our recipe standards)
❌ Late complaints (beyond specified timeframes)
❌ Post-preparation cancellations
❌ Customized or special order items
Cancellations are accepted when:
• Your order hasn't received restaurant confirmation
• Within 5 minutes of online order placement
• Delivery time surpasses 60-minute commitment
• Item unavailability prevents order fulfillment
Kingschic maintains the right to update this policy as needed. All changes take immediate effect upon website publication.
Questions about our refund policy? We're here to help:
Email: info@kingschic.com
Mobile: 80560 13300
